Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
8x5
Service Details:
- 30-minute telephone response from time of customer call Monday-Friday 8:00am - 5:00pm (Customer Location Time)
- On-site ADTRAN representative during the Next Business Day (NBD) upon verification of hardware failure or problem
- On-site replacement unit during the Next Business Day (NBD)upon verification of hardware failure or problem
- Excludes holidays
Provided Support:
Phone Support
Service Availability:
8 x 5
Service Response Time:
- Next Business Day - Replacement
- 30 Minute - Telephone Support
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- Express 5200
- Express 5210
- Express L1.5
- TSU
- HSU LT
- TA 604
- IQ Probe