Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Description:
24x7x4
Service Details:
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
Provided Support:
Phone Support
Service Availability:
24 x 7
Service Response Time:
- 30 Minute - Telephone Support
- 4 Hour - Replacement
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- TSU 100
- TSU 100e
- TSU 120
- TSU 120e
- TDU 120e
- OCU 45
- TA 624