Service Main Type:
Maintenance
Service Sub Type:
Electronic and Physical
Service Description:
24x7x4
Service Details:
- 30-minute telephone response from time of customer call (any time, any day of the year)
- On-site replacement unit within 4 hours any time, any day of the year upon verification of hardware problem or failure
Provided Support:
Phone Support
Service Availability:
24 x 7
Service Response Time:
- 4 Hour - Replacement
- 30 Minute - Phone Support
Service Location:
On-site
Service Duration:
1 Year
Product Supported:
- Express L1.5
- Express TSU
- Express HSU LT
- Total Access 604