Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
24x7x4 Hour
Service Details:
- 24x7 Emergency after hours support
- Access to Software Releases and Patches
- Auto Configuration Backup by Request
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Replacement
- New Releases Update
- Configuration
Service Availability:
12 x 5 Technical Support
Service Response Time:
30 Minute - Technical Support
Service Duration:
1 Year
Product Supported:
Adtran Appliance:
- UC 420
- UC 420E