Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
9x5xNext Business Day
Service Details:
- Access to Technical Support
- ADTRAN Technical Support SLA
- Hardware Replacement SLA
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
- Automatic Configuration Backup
- Eligible for Discounted Remote Professional Services Vouchers (PSVs)
Provided Support:
- Software Upgrade
- Replacement
- Emergency Consulting
- New Releases Update
- Configuration
- Repair
Service Availability:
- 24 x 7 Emergency Consulting
- 24 x 7 Parts Replacement
- 12 x 5 Technical Support
Service Response Time:
Next Business Day - Replacement
Service Duration:
1 Year
Product Supported:
NetVanta Business Communications System