Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Characteristic:
Parts
Service Description:
12x5x4 Hour
Service Details:
- ADTRAN Technical Support SLA
- Access to Technical Support
- 7x24x365 Emergency after hours support
- Access to Software Releases and Patches
Provided Support:
- Emergency Consulting
- New Releases Update
- Parts Replacement
- Software Upgrade
- Web Knowledge Base Access
- Phone Support
Service Availability:
- 24 x 7 Emergency Consulting
- 12 x 5 Technical Support
Service Response Time:
4 Hour - Technical Support SLA
Service Duration:
1 Year
Product Supported:
Adtran NetVanta Fixed-port Access Router
- 3120 :1700601G2
- 3130 :1700611G2