Service Main Type:
Technical
Service Sub Type:
Electronic
Service Description:
24x7
Service Details:
Remote technical support for a 12-month period for deployed products. Available 24x7 (24 hours a day, 7 days a week) for problems of Urgent Priority Level, and Monday-Friday, 8:00 AM - 5:00 PM (Customer local time, Holidays excluded) for all other priority levels' problems
Provided Support:
- Remote Technical Support
- Software Maintenance
- Software Update
- New Releases Update
- Firmware Updates
- Analysis
- Phone Support
Service Duration:
1 Year