Service Main Type:
Maintenance
Service Sub Type:
Physical
Service Characteristic:
Parts & Labor
Service Description:
24x7x4
Service Details:
- Software support includes maintenance, minor and major updates for your licensed feature set
- Web knowledge base access includes a substantial database of product information and a robust set of technical and analytical tools that help facilitate knowledge transfer to your internal staff
- The Cisco TAC has a sophisticated call routing system that quickly routes you to the correct technology personnel for expert assistance and faster resolution
- Advance replacement parts, with a field engineer, are delivered within 4 hours of determining that part replacement is required
Provided Support:
- Web Knowledge Base Access
- Phone Support
- Email Support
- New Releases Update
Service Availability:
24 x 7
Service Response Time:
4 Hour
Service Location:
On-site
Product Supported:
- Cisco ONSITE SMS-1
Region Availability:
Service is available only if your distance from a parts depot or authorized Cisco service location is within:
- 100 driving miles in the United States
- 120 driving kilometers in Europe and Canada
- 75 driving kilometers in Australia, New Zealand, and select countries in Latin America and Asia
Note: Domestic resellers purchasing for International locations will be subject to an additional fee