- Parts Replacement
- Repair
- Remote Diagnosis
- Phone Support
- HP Engage One All-in-One System & Solution 3/3/3 wty
- HP Engage Go Mobile Solution 3/3/3 wty
Overview
When you operate on an extended schedule, 7 days a week, you can't wait for your POS device to be repaired next week - or even the next day. You need quick access to remote technical assistance - and if required, 4-Hour Onsite Service . This service is available 13 hours per day during extended local business hours, including HP holidays.
Benefits
Get back to work quickly: 4-Hour Onsite Hardware Support provides remote assistance and 4-hour onsite response for your covered hardware, helping you to improve product uptime.
Troubleshoot remotely: HP will work during the coverage window to isolate the hardware incident and remotely troubleshoot, remedy, and resolve the incident.
Get fast onsite service: For hardware incidents that cannot be resolved remotely, an HP authorized representative will provide 4-hour onsite response technical support on covered hardware products to return them to operating condition.
Features
Remote problem diagnosis and support