Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
9x5xNext Business Day
Service Details:
Remote problem diagnosis and support:
HP Services works with you to isolate hardware problems and help with product installation, configuration, setup, and problem resolution.
Next Business Day Exchange:
If the problem cannot be resolved remotely, we replace your failed product with a new or equivalent-to-new product free of major cosmetic defects. Next Business Day Exchange delivery of replacement products is available for calls received before 2:00 pm local time. Your permanent replacement unit will be delivered by 3:00 pm local time.
Standard business hours coverage:
Remote telephone support is available 8:00 am-5:00 pm Monday through Friday, excluding holidays.
Provided Support:
- Configuration
- Troubleshooting
- Phone Support
Service Availability:
9 x 5
Service Response Time:
Next Business Day
Service Location:
On-site
Service Duration:
3 Year
Product Supported:
- HP Scanjet 7800