Service Main Type:
Technical
Service Sub Type:
Electronic
Service Description:
24x7x1 Hour
Provided Support:
- Phone Support
- Email Support
- Web Support
- Web Knowledge Base Access
- New Releases Update
- Web-based Training
Service Response Time:
- 1 Hour - Phone Support - Severity Critical
- 4 Hour - Phone Support - Severity Sever
- 8 Hour - Phone Support - Severity Moderate
- 12 Hour - Phone Support - Severity Minor
- 1 Hour - Email Support - Severity Critical
- 4 Hour - Email Support - Severity Sever
- 8 Hour - Email Support - Severity Moderate
- 12 Hour - Email Support - Severity Minor
Service Duration:
2 Year
Product Supported:
Installation Type: Locally installed License Quantity: 1 device
Milestone Systems XProtect Express+