Service Main Type:
Exchange
Service Sub Type:
Electronic and Physical
Service Description:
24x7xNext Day
Service Details:
- Return Shipment: At manufacturer expense
- Email/web/telephone support. For technical assistance
- Software/firmware updates. For all software and firmware updates and upgrades
- Hardware replacement. Advanced exchange for replacement of defective hardware
- Support tools. Access to Dell SonicWALL's electronic support tools
Provided Support:
- Return and Replacement
- Phone Support
- Web Support
- New Releases Update
- Email Support
- Web Knowledge Base Access
Service Availability:
- 24 x 7 Phone Support
- 24 x 7 Web Support
Service Response Time:
Next Day - Replacement
Service Location:
Carry-in
Service Duration:
4 Year
Product Supported:
Dell SonicWALL TZ 500 Firewall